14-day survival guarantee
If your plant does not make it through its first two weeks, send us a photo and we will replace it. One replacement per item.
Most Malaysian sellers offer seven days. We offer fourteen, because two weeks is roughly how long it takes a plant to tell you whether it has settled into a new home.
- 1
Keep it in the nursery pot
For the first two weeks, leave the plant in the pot it arrived in. Repotting during this window stresses the roots and voids the guarantee.
- 2
Send us photos
If it fails within 14 days, message us on WhatsApp with clear photos of the whole plant and its soil. The soil tells us as much as the leaves do.
- 3
We replace it
We ship a replacement of the same variety and size at no cost. One replacement per item purchased.
The full terms
- Report within 14 days of delivery with clear photos of the whole plant and its soil.
- Replacement, not refund — we send you a new plant of the same variety and size.
- One replacement per item purchased.
- Repotting within the first 14 days voids the guarantee — the plant needs to settle first.
- Parcels must be collected within 24 hours of delivery notification.
No two plants are alike
Every plant in the catalogue has spent a season in a Malaysian home or on a Malaysian balcony before it reaches the shop. If it could not handle our humidity, our afternoon sun or an air-conditioned bedroom, it is not here.
Read the terms